Return Policy Page

Return Refund Policy

5 Important Points to Rememer

Point 1

In Palet, customer satisfaction is our utmost priority
Therefore, customers can request a refund or reshipment for ordered products if:

·          the request for return is submitted within 10 days of receiving the item for Palet Mall items, and 7 days for all other qualified products.

·          the items to be returned are unused and unwashed, with original packaging and tags in place. Items without tags will not be accepted.

·          within the guaranteed time (30 days) you do not receive your item.

Point 2

Shipping Charges shall be non-refundable except for wrong items and those damaged in the shipping process.

Point 3


If you receive a damaged/defect item, please notify us within 24 hours of reception. We might ask you to share snap shot with us at customercare@palet.ng.

Point 4

Please note that any returned item that does not meet the above-mentioned conditions will not be accepted, and will be returned back to the customer at his/her own expense. We will not make any reimbursement in this case.

Point 5

Please ensure that the items you wish to return are packed securely to prevent any loss or damage during transit.

1. Fill the return / refund form

2. Wait for verification and authorization

3. Item pickup

4. Execution of refund or replacement

5. Palet always ready to satisfy you

Order cancellation⤵

 

·          Orders can be cancelled as long as they haven’t been shipped out.

·          If you need to change or cancel your order, please contact
us
 within 2hr of placing your order.

·          Once the packaging and shipping process have started, order cancellation will no longer
be
possible.

Palet cannot grant refund if: ⤵

·          your order does not arrive due to factors within your control (e.g. wrong shipping address
provided).

·          due to exceptional circumstances beyond our control your order does not arrive (e.g. delay
caused by natural disaster)

 

Non-returnable categories ⤵

The underlisted product categories fall under “No Return/Exchange/Refund” unless there is an inherent damage or quality issue that was not seen by our team during delivery:

·          Sleep/night wears

·          Lingerie

·          Swimming wears

·          Fashion accessories

·          Beauty products

·          Socks